Morimoto Policies & FAQs

Returns / Exchanges / Cancellations

How do I make a return or exchange?
Request a return authorization by emailing us via our contact form. Authorization will be granted or denied within 2-3 business days upon review.

What is our return policy?
Due to the nature of our products, Morimoto does not accept returns on open-box HID bulbs or any items that show signs of installation/wear. Other parts may be returned if they are in like-new condition with their original unopened packaging. All returns must be made within 45 days and will be subject to a 20% restocking fee without exception. If packaging has been opened and needs to be replaced because of which, an additional 5% reconditioning fee will be added without exception. We are not responsible for return postage unless the return is required due to our mistake, in which case we will send a pre-paid shipping label. We cannot store returned items for more than 45 days, so if no action is taken within that time-frame, your items will be relinquished.

What is our exchange policy?
Parts may be exchanged if they are in like-new condition with their original unopened packaging for credit towards anything else in-stock.  Exchanges must be made within 60 days of the original purchase date. For example, you ordered projector "X" but changed your mind and now want to use projector "Y". If your returned part(s) cannot be restocked as "new" we reserve to right to deny the exchange. If you need to make a rushed exchange, you can order the new part first and then return the original for a refund without being subject to any restocking fees on the “exchanged” item. Request a return authorization by emailing us via our contact form. Authorization will be granted or denied within 2-3 business days.

What is our refund policy?
If you return an item for a refund, it must first meet the criteria stated in our above returns policy. All returns must be received at Morimoto within 45 days from their original purchase date. All refunds must be issued back to the original payment source. After 45 days from the original purchase date but within 90 days, we can submit refunds only by store credit or check. After 90 days, we can only provide refunds as store credit. If an order is placed using store credit; and that order requires a refund, the store credit will be re-applied to your account. This policy shall apply to any product purchases or deposits.

How are shipping costs handled on returns/exchanges?
The customer is responsible for shipping costs to and from our shop. However, if the exchange is necessary because of our mistake, we will cover all shipping charges involved. 


Morimoto Policies & FAQs

Warranties

What is the warranty on my parts?
Please refer to the products listing page for specific warranty information. All warranties are non-transferrable and are only applicable to the original purchaser.

How can I get a replacement for something that failed?
Your warranty is honored by the seller you purchased the parts from. If they are not an Authorized Dealer or Distributor, there is no warranty applicable. Please troubleshoot by switching components from side to side to isolate the problem. Once we have clearly identified which component failed; you will not have to return it to us for a replacement. You will be asked to send in an image with the wires on the part cut and the serial number visible. A new part will be issued, generally within 1-3 business days. We will replace dead bulbs alone if the purchase was one year or less from the time of failure. If the bulbs are still under warranty and it has been more than two years, we will replace the pair. In special cases, we won't require you to permanently disable the part before a replacement is sent (ie if a light bulb is mis-colored but still working). OEM Parts must be returned for warranty service. Morimoto brand parts can be warrantied without return. If an item is discontinued; it's warranty is not void, but the part will be replaced with the current equivalent of the same product. No refunds or credit will be issued in lieu of replacements.

How are warranty replacements shipped?
Shipments of replacement parts will be made by First Class Mail and will be paid for by Morimoto. If you are outside of the US, you will be required to pay only the shipping costs involved to deliver your replacement part. If you are a customer of one of our distributors, we are not responsible for any shipping costs to delivery the warranty replacement. In either case, there is no charge for the replacement part itself. If the customer desires any other shipping method (ie overnight) then they will be responsible for the associated costs above and beyond our standard warranty shipping method.

What if something is missing from my order?
If you believe that an item is missing from your order; please help by sending us a picture of your order contents, the packing slip, and the packaging it arrived in. We will work together with you to help make sure you receive the correct/missing parts right away. Any missing or damaged-in-transit parts must be reported within 30 days of delivery. Beyond that - we will not be responsible for such parts or any associated costs to deliver them.


Morimoto Policies & FAQs

Shipping

Does Morimoto offer international shipping? 
Yes, we ship to every country worldwide. For a shipping quote, please create an account and proceed through the checkout process on our website. Before you submit an order or provide any billing information, the website will display shipping options. We have many customers all over the world from Canada, Mexico, Spain, Italy, Russia, Saudi Arabia, the UK, Asia, and Australia. All import duties, taxes, and brokerage fees are to be paid by the recipient. Such fees are not included in the shipping or product cost paid to Morimoto. Falsifying customs documents with artifically low declared or "gift" values is against the law and we will will not do it.

What shipping options are available, how long will delivery take?
We offer shipping by UPS and the US Postal Service. UPS offers guaranteed transit times for their overnight and expedited services. USPS offers estimated transit times for their Express and Priority mail services, but no guaranteed delivery dates. We take zero liability for delayed delivery on all USPS shipments regardless of the so-called "guaranteed" delivery dates that show when tracking a package online and cannot apply for postage refunds. Once a package leaves our shop, the transit time is completely out of our control. Shipping costs are paid to the carrier are are non-refundable under any circumstance. These policies apply for all domestic and international shipments.

Where do the parts ship from?
Orders will be dispatched from the Master Distributor nearest you. Please see our Dealers page for more information. 


Morimoto Policies & FAQs

Payment

What payment methods are accepted?
We accept payments by Visa, MasterCard, American Express, Discover, and PayPal. Money orders are also accepted, as well as T/T (wire transfer) and Western Union (for international buyers).

My order status is "Flagged" – What does that mean?
Please e-mail us as soon as possible. There is either missing information required to fulfill your order or a discrepancy in the billing and shipping information that needs to be verified before your order can be shipped.


Morimoto Policies & FAQs

Terms and Conditions

Disclaimer:
Morimoto is not responsible for any damage caused to your vehicle, it's headlights, or any injury that may result due to modification and/or improper installation of any product's from our store. You should be aware that all modification to headlights may put them out of compliance with regulatory laws governing vehicle lighting in your city/state/country and therefore the products we sell are designed for off-road use only.


Morimoto Policies & FAQs

Privacy and Mailing List Policy

This privacy policy sets out how Morimoto uses and protects any information that you provide when you use this website. Morimoto is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Morimoto may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:
We may collect the following information:
• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests —other information relevant to customer surveys and/or offersFor the exhaustive list of cookies we collect see the list of cookies we collect section.

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
• You may opt out of any promotional mailings via an unsubscribe link in the email, or on the account management page.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@theretrofitsource.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 2195 Defoor Hills Rd. NW Suite M Atlanta, GA 30318.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect:
The table below lists the cookies we collect and what information they store.

COOKIE name / COOKIE Description
CART / The association with your shopping cart.
CATEGORY_INFO / Stores the category info on the page, that allows to display pages more quickly.
COMPARE / The items that you have in the Compare Products list.
CURRENCY / Your preferred currency.
CUSTOMER / An encrypted version of your customer id with the store.
CUSTOMER_AUTH / An indicator if you are currently logged into the store.
CUSTOMER_INFO / An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS / Stores the Customer Segment ID.
EXTERNAL_NO_CACHE / A flag, which indicates whether caching is disabled or not.
FRONTEND / You session ID on the server.
GUEST-VIEW / Allows guests to edit their orders.
LAST_CATEGORY / The last category you visited.
LAST_PRODUCT / The most recent product you have viewed.
NEWMESSAGE / Indicates whether a new message has been received.
NO_CACHE / Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART / A link to info about your cart and viewing history if you have asked the site.
POLL / The ID of any polls you have recently voted in.
POLLN / Information on what polls you have voted on.
RECENTLYCOMPARED / The items that you have recently compared.
STF / Information on products you have emailed to friends.
STORE / The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE / Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS / The products that you have recently viewed.
WISHLIST / An encrypted list of products added to your Wishlist.
WISHLIST_CNT / The number of items in your Wishlist.


Morimoto Policies & FAQs

General

What kits are compatible with my car?
Because of the wide variety of products we sell, there may be just one or a few different options for each application. We do not list what fits what for this reason. If you are unsure what will work best for you, please contact us for a personalized recommendation. Our buyers guide is also a great tool to use for reference.

Where can I find installation instructions?
Each product has its own PDF available for download on their corresponding page. If you're having trouble with an installation, please contact us or a professional for help before continuing.

How do I open a wholesale account with Morimoto?
We offer wholesale pricing on two different tiers for resellers and installers. We also offer drop-shipping services for companies who don't wish to carry an inventory of our parts. Please submit an account application, and we will get back to you within 1-3 business days to let you know the status of your application, or simply contact us for more information. Wholesale accounts are reserved for legitimate businesses who can provide tax ID information and do require a $500 minimum first order.